How to Connect Viber to Your CRM

The Viber + CRM integration lets you receive messages from your Viber bot right inside MyInboxify and reply to customers alongside all your other channels. This guide explains how Viber actually works for business, how to get a bot and how much it costs, and then how to connect the bot by its Viber Auth Token. Only the company Owner can set up the channel — the Settings section is available to them only.

In short: how Viber works for business

A company has several different entities on Viber, and they are easy to confuse:

• Personal account — the regular Viber on your phone. It does not connect to a CRM.
• Business profile (Viber Business Account) — a verified company page inside the app. Useful for presence, but it does not connect to third-party systems via API.
• Bot (chatbot) — this is what connects to a CRM. A bot has its own Auth Token, which MyInboxify uses to receive and send messages. Working inside a CRM requires a bot.

What you’ll need

• Owner access to your MyInboxify account.
• A Viber bot (public account) with access to its admin panel.
• The Viber Auth Token from that bot’s panel.

No bot yet: how to get one from Viber

You apply for and register the bot yourself, directly with Viber — it belongs to you. MyInboxify does not issue bots and is not a Viber registrar; we only help with the application and connect a ready bot by its token.

Note: since 5 February 2024 a new bot is not issued instantly — it goes through an application and approval. The flow is:

1. Apply for the bot — directly to the Rakuten Viber team at partners.viber.com (the Create Bot Account button), or through an official Viber partner-registrar (approval is usually faster via a partner). Log in with the phone number that has Viber installed.
2. Fill in your business and bot details: name, logo, description, category, website, email.
3. After approval, accept Viber’s commercial terms (see “How much it costs” below): the activation and monthly fee (~€100/mo) are paid directly to Viber or the partner.
4. The ready bot has an Auth Token (in your account, the Edit Info / Info tab) — that is what you paste into MyInboxify.

How much connecting Viber costs: full transparency

• Connecting to MyInboxify is free: paste the token and the channel works. We charge nothing extra for the Viber channel itself — it is included in your MyInboxify plan.
• A bot created before 05.02.2024 keeps running on Viber with no monthly fee (the previous model).
• A new bot (from 05.02.2024) — Viber’s paid model: a one-time activation and a monthly fee (roughly ~€100/month per bot). Note that inbound messages and your replies within 24 hours of the customer’s message are free and unlimited; only bot-initiated messages outside a conversation (proactive broadcasts to subscribers) may be charged.
• Who you pay: the activation and monthly fee are paid directly to Rakuten Viber or its official partner-registrar. MyInboxify does not collect or receive these payments — they are not part of any of our plans or services.

Step-by-step guide: how to connect Viber to your CRM

1. In the admin panel of your Viber bot, find and copy the Viber Auth Token.
2. In your MyInboxify account, open Settings and go to the Viber section.
3. Click ➕ Add Viber.
4. Paste the copied Viber Auth Token into the token field.
5. Click Connect. MyInboxify registers the webhook in your bot automatically — there is nothing to set up by hand.
6. Check the channel card: a connected Viber shows the account name and a “● Connected” status.

Auto-reply to the first message

If you like, turn on the auto-reply: tick the checkbox and enter your text. Then any customer who messages you on Viber for the first time will automatically receive your welcome message in the messenger. This step is optional — the channel works without it too.

Once connected, all inquiries from Viber land in one shared inbox together with your other channels. To learn how to handle them, read the article on working with incoming leads. Other messengers connect in a similar way — for example, Telegram and WhatsApp.

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