Support: How to Contact Us Inside the App

If you have a question about how the service works, there’s no need to email a separate address. MyInboxify customer support is built right into your account: there’s a dedicated Support section where you chat with the team in a single thread. Both the company Owner and agents can reach out.

How to message support

Getting in touch takes a couple of minutes: open the chat, describe your question and attach a screenshot if needed.

1. In the left-hand menu of your account, open the Support section.
2. In the input field, type your message — briefly describe your question or issue.
3. If needed, attach an image — a screenshot of your screen or the error (JPG and PNG formats).
4. Click Send. Your message will appear in the thread.
5. Wait for a reply from the MyInboxify team — it will arrive in this same thread.

How the support chat works

The conversation with support works like a regular chat. Your entire history of requests is saved — you can go back to past messages and replies at any time. The MyInboxify team replies in the same thread, so the conversation is always at hand.

When a new reply comes in, an unread indicator (badge) appears next to the Support item in the menu. That way you won’t miss a reply, even if you’re currently working in the Inbox or other sections.

Both the Owner and agents can message support — there’s no separate access to set up.

FAQ

If your question is about payment or a plan, also check out the Plans and Billing section — some answers are right there.