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New Lead Notifications

01.07.2026

So you never miss a client, MyInboxify offers two kinds of lead notifications: live unread counters right in your account and Telegram alerts. In this article you’ll set up both. Telegram alerts are enabled by the company Owner in the Settings and Agents sections.

Unread counters in the menu

There’s nothing to set up β€” they always work. Next to the Inbox and Support items in the left menu, a badge with the number of new messages appears. The counter updates in real time, without reloading the page: as soon as a new lead or a support reply arrives, the number changes. Both the Owner and agents see the badges.

πŸ“· Screenshot: the left menu of the account with unread badges on the “Inbox” and “Support” items

Telegram alerts: a shared team chat

You can route new lead notifications to a single shared Telegram chat β€” for example, your sales team’s work chat. To do this, you need to enter that chat’s id in the settings.

  1. Open Settings β†’ the General section.
  2. Find the notify chat field (notify chat id).
  3. Paste the id of the chat where new lead alerts should be delivered.
  4. Save the changes.
πŸ“· Screenshot: Settings β†’ General with the “notify chat” field (notify chat id)

πŸ’‘ For Telegram notifications to arrive, you must have a Telegram bot connected. How to create and connect one is covered in the article how to connect Telegram to your CRM.

Personal notifications for an agent

In addition to the shared chat, new lead alerts can be sent to a specific employee personally in Telegram. To do this, enter their Telegram id in the agent’s card.

  1. Open the Agents section.
  2. Select the agent you need (or add a new one).
  3. In the TG field, enter their Telegram user id.
  4. Save β€” now the employee will receive new lead alerts in Telegram.
πŸ“· Screenshot: an agent’s card in the “Agents” section with the “TG” field for the Telegram user id

Adding and editing employees is described in detail in the article managing agents and roles.

πŸ’‘ The shared chat and personal notifications can be used together: the team sees all new leads in one chat, while each agent additionally gets alerts personally.

FAQ

Where do I get the chat or user id for Telegram?

A Telegram user id and a chat id are numeric identifiers from Telegram. You can find them via service bots like @userinfobot or @getidsbot: message the bot (or add it to the chat you need), and it will show the id. Paste the number you get into the corresponding field.

Do I need to set anything up for the menu badges to work?

No. The unread counters on the “Inbox” and “Support” items are on by default and update automatically.

Who can set up Telegram notifications?

The shared notify chat and the “TG” field for agents are available only to the company Owner β€” the “Settings” and “Agents” sections are open to the Owner role.

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